Website Evaluation of DISPERDAG Section of the Average Price of Standard Needs Using the WEBQUAL 4.0 Method

Saifulloh Saifulloh; Isti Indana Zulfa

doi:10.25008/ijadis.v4i1.1260

Authors

Saifulloh Saifulloh Information Systems, Engineering Faculty, PGRI Madiun University
Isti Indana Zulfa Information Systems, Engineering Faculty, PGRI Madiun University

DOI:

https://doi.org/10.25008/ijadis.v4i1.1260

Keywords:

Evaluation, Webqual 4.0, DISPERDAG, SISKAPERBAPO Website

Abstract

DISPERDAG of Madiun City is one of the organizations that has utilized technology. The community can easily access and get price updates for basic necessities at Pasar Besar City of Madiun. The Internet helps support strong governance management, which benefits its effectiveness. Its functions include making it easier to get information, access public services, communicate with the public, and others. DISPERDAG aims to continue to provide quality services. The quality of services provided to the public must complement the implementation of website-based services so that the public continues to use SISKAPERBAPO services. To provide the best service to users, government institutions should prioritize service quality. Therefore, the success of the service quality of the SISKAPERBAPO website has not been known as long as the website is implemented. This is because there has never been an evaluation of website quality based on user satisfaction. It goes without saying that a website that is useful for assisting users in obtaining information must maintain quality in terms of information delivery and user interaction. Good service quality is offered from the user's point of view as well as the service provider's point of view.

Downloads

Download data is not yet available.

References

S. S.Barnes and R. Vidgen, “WebQual: An Exploration of Website Quality Recommended Citation WebQual: An Exploration of Web-site Quality,” Eur. Conf. Inf. Syst., pp. 1–9, 2000, [Online]. Available: http://aisel.aisnet.org/ecis2000/74

J. Hasanov and H. Khalid, “The Impact of Website Quality on Online Purchase Intention of Organic Food in Malaysia: A WebQual Model Approach,” Procedia Comput. Sci., vol. 72, pp. 382–389, 2015, doi: 10.1016/j.procs.2015.12.153.

G. S. A. Khalifa, “Assessing e-Service Quality Gap within Egyptian Hotels via WEBQUAL Technique,” Artech J. Tour. Res. Hosp., vol. 1, no. 1, pp. 13–24, 2020, [Online]. Available: https://www.researchgate.net/publication/343194009

S. Sriyono, O. S. Simanjuntak, R. P. Agusdin, and S. P. Tahalea, “A Measuring Satisfaction of Member UPN Veteran Yogyakarta Cooperative Whatsapp Group: Webqual 4.0 Model Adoption,” RSF Conf. Ser. Eng. Technol., vol. 1, no. 1, pp. 603–609, 2021, doi: 10.31098/cset.v1i1.436.

R. R. Rerung, M. Fauzan, and H. Hermawan, “Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method,” Int. J. Adv. Data Inf. Syst., vol. 1, no. 2, pp. 89–102, 2020, doi: 10.25008/ijadis.v1i2.185.

S. Kim and L. Stoel, “Dimensional hierarchy of retail website quality,” Inf. Manag., vol. 41, no. 5, pp. 619–633, 2004, doi: 10.1016/j.im.2003.07.002.

F. Muttakin, D. Dwi Aprillia, and M. Kumalasari, “Analisis Pengaruh Kualitas Layanan Website Terhadap Pengguna Akhir Menggunakan Webqual 4.0,” J. CoSciTech (Computer Sci. Inf. Technol., vol. 3, no. 3, pp. 300–308, 2022, doi: 10.37859/coscitech.v3i3.4403.

M. Kartika, A. Utomo, and J. J. C. Tambotoh, “Analisis Kepuasan Pengguna Pada Website Registrasi Pendakian Taman Nasional Gunung Merbabu dengan Metode Webqual 4 . 0,” vol. 10, no. 1, pp. 276–286, 2023, doi: 10.30865/jurikom.v10i1.5814.

M. L. Jundillah, J. E. Suseno, and B. Surarso, “Evaluation of E-learning Websites Using the Webqual Method and Importance Performance Analysis,” E3S Web Conf., vol. 125, no. 201 9, pp. 1–5, 2019, doi: 10.1051/e3sconf/201912524001.

V. A. Durova and N. Amin, “Using webqual 4.0 in the evaluation of the russian B2C cosmetic web sites,” WEBIST 2009 - Proc. 5th Int. Conf. Web Inf. Syst. Technol., no. Webist, pp. 585–588, 2009, doi: 10.5220/0001843205850588.

R. Pamungkas and S. Saifulloh, “Evaluasi Kualitas Website Program Studi Sistem Informasi Universitas PGRI Madiun Menggunakan Webqual 4.0,” INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 3, no. 1, p. 22, 2019, doi: 10.29407/intensif.v3i1.12137.

M. A. Shianto, Sudirman, and Afifah, “ANALISIS KUALITAS LAYANAN WEBSITE ROOM MENGGUNAKAN METODE WEBQUAL DAN IMPORTANCE-PERFORMANCE ANALYSIS,” J. KHARISMA Tech, no. 01, pp. 1–15, 2023.

P. Palipi, E. Rajaguguk, M. Aritonang, M. Yohanna, and Y. Y. Rumapea, “Pengukuran Kualitas Layanan Website Dengan Metode Webqual (Studi Kasus: Sistem Informasi Akademik Universitas Methodist Indonesia),” Methosisfo J. Ilm. Sist. Inf., vol. 2, no. 2, pp. 60–70, 2022, [Online]. Available: https://ojs.fikom-methodist.net/index.php/methosisfo/article/view/63

I. Salamah, L. Lindawati, M. Fadhli, and R. Kusumanto, “Evaluasi Pengukuran Website Learning Management System Polsri Dengan Metode Webqual 4.0,” J. Digit, vol. 10, no. 1, p. 1, 2020, doi: 10.51920/jd.v10i1.151.

J. F. Andry, K. Christianto, and F. R. Wilujeng, “Using Webqual 4.0 and Importance Performance Analysis to Evaluate E-Commerce Website,” J. Inf. Syst. Eng. Bus. Intell., vol. 5, no. 1, p. 23, 2019, doi: 10.20473/jisebi.5.1.23-31.

I. S. Utami, Winarno, and H. Setiadi, “Analysis the Effect of Website Quality on User Satisfaction with the WebQual 4.0 Method and Importance-Performance Analysis (IPA) (Case Study: SPMB Sebelas Maret University’s Website),” J. Phys. Conf. Ser., vol. 1842, no. 1, pp. 1–8, 2021, doi: 10.1088/1742-6596/1842/1/012003.

R. A. Nugraha, D. Andriyanto, D. Riana, and S. N. Khasanah, “Analysis of Factors Affecting Quality of corona.jatengprov.go.id Website towards User Satisfaction using Webqual 4.0 Method,” J. Phys. Conf. Ser., vol. 1641, no. 1, pp. 1–6, 2020, doi: 10.1088/1742-6596/1641/1/012066.

N. M. Nusairat et al., “Avoiding uncertain buying intentions: Does WebQual matter?,” Int. J. Data Netw. Sci., vol. 7, no. 1, pp. 425–432, 2023, doi: 10.5267/j.ijdns.2022.9.004.

I. G. N. S. Wijaya, E. Triandini, E. T. G. Kabnani, and S. Arifin, “E-commerce website service quality and customer loyalty using WebQual 4.0 with importance performances analysis, and structural equation model: An empirical study in shopee,” Regist. J. Ilm. Teknol. Sist. Inf., vol. 7, no. 2, pp. 107–124, 2021, doi: 10.26594/register.v7i2.2266.

N. Hidayat, L. Afuan, S. Nurhayati, and Y. I. Kurniawan, “Evaluation of The Universitas Jenderal Soedirman E-Learning Website (Eldiru) Using The Webqual 4.0 Method,” 3rd Int. Conf. Eng. Technol. Innov. Res., vol. 100002, no. January, pp. 1–8, 2023.

A. Faza and A. P. Utomo, “Analisa Kualitas Layanan Website PT. Masusskita United Menggunakan Metode Webqual,” J. Tekno Kompak, vol. 15, no. 2, p. 88, 2021, doi: 10.33365/jtk.v15i2.1155.

M. I. Idharuddin and D. R. Prehanto, “Analisis Kualitas Layanan Dan Perancangan Website PT. Pelabuhan Indonesia III Menggunakan Metode Webqual,” Jeisbi, vol. 2, no. 1, pp. 32–39, 2021, [Online]. Available: www.pelindo.co.id.